Refund and Return Policy

Last Updated: 07-28-2023

Returns + Exchanges

TopTecSales LLC provides a free 30-day return period after delivery for all purchases under $5,000 USD. If your order has not arrived, please submit your return request within 35 days of the purchase date to be eligible for a full refund. No restocking fee or shipment fee applies for any damaged, or non damaged returns within the given return window.

Returns + Exchanges For Orders Over $5,000 USD

Any order returned with a value of, or over $5,000 USD for a reason of “Change of Mind” “No Longer Needed” “Ordered Wrong Item’’ may have a restocking fee and a shipment fee applied. Restocking fee can be anywhere from 1%-15% and the shipment fee will be the cost of return shipping to the original warehouse. If your order of $5,000 USD or more is received in a defective or damaged condition, not as described, not as expected, not delivered or the wrong product, your order can receive a full refund if returned within 30 days of delivery, or within 35 days of your purchase date if the order has not been received, no restocking fee applies for damaged items over $5,000 USD.

Returns + Exchanges Past Return Window For Undamaged Items

TopTecSales LLC is not required to accept any return or exchange request after the 30-day return window after delivery, or 35-day window if the order was never delivered. If TopTecSales LLC accepts your return request after the return window, TopTecSales LLC holds the right to charge a restocking fee of 1%-15% of the order total before shipping and tax. TopTecSales LLC holds the right to charge return shipping expenses to return the item from the customer (you) back to the original warehouse. The credited amount back to the customer (you) for a return will include taxes paid on the credited amount. 

Returns + Exchanges Past Return Window For Damaged Items

TopTecSales LLC is not required to accept any return or exchange request after the 30-day return window after delivery, or 35-day window if the order was never delivered. If TopTecSales LLC accepts your return request after the return window, TopTecSales LLC holds the right to charge a restocking fee of 1%-75% of the order total before shipping and tax for damaged returns. TopTecSales LLC holds the right to charge return shipping expenses to return the item from the customer (you) back to the original warehouse for damaged returns. The credited amount back to the customer (you) for a return will include taxes paid on the credited amount. 

Creating a Return Request 

When submitting a query about your order or product, a copy of the receipt and/or a copy of the original TopTecSales invoice may be requested and will expedite your support request. You can submit a return request here or on your order details page.

TopTecSales LLC
514 Magaro Road PO 403

Enola, PA  17025
(717) 480-3560
TopTecSales100@gmail.com

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